Refund policy

Last Updated: September 22, 2026

At Comfort core, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our easy exchange and refund process.

1. Eligibility for Returns & Exchanges

You have 7 days from the date of delivery to request a return or exchange.

To be eligible, items must be unused, unwashed, and in their original packaging with all tags attached.

Proof of purchase (order number or receipt) is required.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 24 to 48 hours of delivery with photos/videos of the issue.

We will replace the item at no extra cost or offer a full refund for defective products.

3. Non-Returnable Items

For hygiene and clearance reasons, the following items cannot be returned or exchanged unless they arrive damaged:

Items bought on sale or clearance discounts.

Used or washed bedding products.

4. Return Shipping

If the return or exchange is due to a change of mind or wrong size ordered by the customer, return shipping charges will be borne by the customer.

If the return is due to a mistake on our part (damaged/wrong item), we will cover all delivery charges.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash within 5 to 7 business days.

6. Contact Us

To initiate a return or exchange, please reach out to us:

Email: Contact@thelinen.pk

Phone: +92 324 5544000

Address: P755, D-Block, Sir Syed Town, Factory Area, FSD